So I sent in my laptop today to the Dell depot to get all fixed up and what not. It was a chore though just getting that done. I always had given Dell the benefit of the doubt and praised them for their wonderful service, product, blah, blah, blah.. but lately they haven't quite been living up to their standards.
I called them up 2 nights ago and got some foreign guy. I have nothing against foreigners or people who do not speak English good *grins* nor really do I care that Dell outsources their service calls to India after hours. However, this guy I got was rude and unhelpful. He gave me faulty information (told me my AC adapter was not included in my laptop's warenty and only had a 1 year warrenty) and gave me the wrong phone number to call for DHL to pick up my laptop even though I repeated the number back to him. He kept asking me to hold for "just 2 minutes" and near the end of the call kept repeating that he had answered all my questions, only I never said he answered all my questions and I still had other questions. Then at the very end he said to me, "And I have answered all your questions now. Good bye.... ... Grace, you have to hang up now." I was like, um... okay. So yeah, whatever with that...
I called back the next night after having no success at reaching DHL at the number provided. The lady I spoke with also had an accent, but she was very helpfu. She told me that my AC adaptor was under warrenty and that she would have one sent to me (it arrived today - only 1.5 days after my call). She then provided me with the correct phone number and told me that if I had any other problems just to email her and she'd put a note down. So that was cool.
The DHL guy came yesterday and gave me a box to put my laptop in. Since I was in the middle of burning some stuff off of my lappy, I asked if he could come back the next day (today) to pick it up. He was cool with that and came this morning. So.. you may wonder, though you prob don't, how it is possible for me to be updating my blog then without my laptop. Well, the obvious answer is that I have access to other computers in my home... and this is true. But not the case, or not the full explaination anyway. I'm actually typing this up on a very cool, very new Dell Inspiron E1705.
Ultra spiffy cool. It's Bruce's laptop that I spent ever so long ordering but which actually has a faulty video drive making games and DVDs impossible to play/watch (that's the not so cool part). Bruce on his part has spent ever so long (over a month) trying to get Dell to keep up with their end of the bargain when they told him they'd send him a replacement laptop. Finally, he was able to get in touch with the regional supervisor who's giving him a superfine super awesome laptop that isn't even out in market yet. It's their new XPS system. He tried to give Bruce an upgrade to the current XPS system,
but it actually was a downgrade since Bruce ordered pretty much the best system they had out. So.. this guy fixed Bruce up with something nice, and well, while it may not perhaps totally make up for the atrocious service he received, it's definately something . I'm happy. He's... relatively happy. So it's all good. Dunno if he'll be allowed to keep this lappy (it wasn't mentioned) but if he is, I got first dibs! Mwah-ha-ha! Not that it'll do me any good when I want to play games or DVDs but nevertheless, it's sooo cool!
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